Shipping Policy
At JW Metal Cabinets, we are committed to ensuring that your metal products are delivered safely and efficiently.
Lead Times and Expedited Shipping
Most stock and cut-to-size orders ship within 1-2 business days. Fabricated and laser-cut items take longer. If expedited shipping is selected (additional fees apply), stock and cut-to-size orders will ship the next business day. Fabricated and laser-cut items should also ship the next business day if expedited shipping is selected.
If your order is time-sensitive, please call us at 877-484-0088 to discuss your needs. We will do our best to accommodate your deadline.
Freight Line Shipping
Orders too large for UPS or FedEx will be shipped on a pallet via freight. Freight rates vary by state, with a minimum rate applying until the order reaches 400 pounds. After that, shipping rates are adjusted based on actual freight costs.
Parcel Shipments
We ship small orders via UPS or FedEx Ground, while larger items ship via freight. The shipping method is determined by weight, package size, and the number of packages.
If the size exceeds UPS or FedEx limits, the order will ship via freight line (tractor trailer).
Freight Delivery & Damage Policy
Before your order ships, you will receive a pre-shipment email containing photos of your product. You must read and acknowledge this email before your order is released. Failure to follow the provided instructions could result in an inability to file a freight claim in case of damage.
Final payment is due before shipment. If payment is not made according to the agreed terms, your order may be canceled at the discretion of JW Metal Cabinets, and any deposit will be forfeited.
Please inspect all deliveries carefully upon arrival. If there is any visible damage, note it clearly on the delivery ticket or refuse the delivery if the product is unusable in its delivered condition. Once the freight bill is signed as “received in good condition,” we are unable to assist with a freight claim, as the carrier will not honor any disputes afterward.
If you are unsure whether to accept the delivery, you may call us while the driver is still present, and we will gladly assist you in real-time.
For residential and non-dock commercial deliveries, please note:
- The driver is only responsible for bringing the pallet to the back of the truck.
- You are responsible for unloading the product.
- Liftgate service is available upon request; however, liftgates typically range from 80–89 inches wide and 30–70 inches deep, and are designed to accommodate standard 48" x 40" pallets.
- Larger or oversized shipments may not fit on a liftgate, and additional unloading accommodations will be required.
- In many cases, the pallet and crating may weigh more than the product itself, so please ensure that appropriate equipment or assistance is available at the time of delivery to safely offload the shipment.
Storage
JW Metal Cabinets does not hold orders after production. You will have 5 days after receiving the shipment notification to acknowledge and release the order. After 5 days, storage fees of $25 per day per piece will apply until the shipment leaves our facility. These fees must be paid before the order is released.
Change Orders After Signoff
Please ensure all original measurements, layouts, and designs are correct before signing off on production. If changes are required after production signoff, the customer will be responsible for design fees, shipping costs, and any additional part expenses. If JW Metal Cabinets made an error, we will cover the cost of the correction.
All Sales are Final
JW Metal Cabinets will not provide refunds for unforeseen circumstances, changes of heart, or a lack of due diligence before purchase. All sales are final. If a job is canceled after a deposit is made, the deposit will be forfeited.
Transit Time
The transit time from our facility to your location can be seen in the shipping map provided. For faster delivery, please contact our office to arrange expedited shipping options.
*For Alaska and Hawaii orders, please call (877) 484-2534 for a shipping quote.
